Salon Policies

PARKING

Where to Park

There is limited parking around the salon. Please check time frames on our parking map as a guide. Please prepare accordingly and allow ample time to find a park, and feel free to sit in our reception or courtyard area if you are early to your appointment. The Beauty Extract can’t guarantee exact timings for appointments as we may require more time for your service and don’t want to rush you.  

Booking deposit required for all bookings

Please note a non-refundable booking deposit is required for all bookings at The Beauty Extract. This must be paid at the time of booking to secure your appointment. A $200 booking deposit is required for all initial cosmetic tattoo appointments. All other treatments / services require a booking deposit of 50% of the treatment / service fee.

Your booking deposit can move with your appointment should you need to reschedule. If rescheduling is undertaken within 24 hours* prior to your appointment time, you will lose your booking deposit and a new booking deposit will be required for the new appointment. *48 hours for cosmetic tattoo bookings.

For bookings made over the phone you will be sent an invoice to your email which has a link for you to make your booking deposit payment. If your booking deposit is not paid, your appointment is not confirmed. Bookings made online are pencilled in until we have checked over and confirm the booking, you will be notified once we have confirmed it. Booking deposits are non-refundable and can be used towards other services if there is a change of mind.

Need to cancel your appointment?

Please inform the salon on 9119 5678, of your cancellation or request to reschedule as soon as possible as this allows clients on our reservation list the opportunity to fill the appointment. If a cancellation is made inside the 24 hour period, your 50% booking deposit will be forfeited.

Cancellation of a cosmetic tattoo booking requires a minimum of 48 hours’ notice, or your booking deposit will be forfeited. Initial cosmetic tattoo appointments require a $200 booking deposit. All other cosmetic tattoo appointments require a booking deposit of 50% of the treatment fee.

No shows or cancellations made inside the 4 hours prior to any appointment will result in your booking deposit being forfeited, in addition to the remainder of the service cost being charged.

Running late for your appointment?

Please inform the salon if you know you’re going to be late for your appointment. There will be a 15 minute grace period which may result in limited service options. Arrivals after the 15 minute grace period may result in the automatic cancellation of your appointment (service depending), and will require you to pay the remainder of your booked service fee.

If you change your service/s due to running late or due to change of mind within 24 hours* of your appointment, your initial booked service fee/s will be charged. *48 hours for cosmetic tattoo bookings.

Want to change your booked service/s?

Please let the salon know as soon as possible if you wish to change your booked service.

If you change your mind and cancel any of your booked services, with less than 24 hours’* notice, your initial booked service fee/s will be charged. *48 hours for cosmetic tattoo bookings.

Any changes to your medical health / history / allergies / medications?

Please notify The Beauty Extract prior to any treatment if any of your medical information has changed.

Medications / allergies / health issues can compromise some treatments and procedures.

Appointment reminders

You will receive an automated email reminder and an automated text reminder three days prior to your scheduled appointment. These are from our automated system and are not linked with the salons contact number. We do not require a reply unless you are seeking to cancel or reschedule, in which case please contact the salon as soon as possible on 9119 5678.

Salon Prices

Prices are subject to change without notice. The Beauty Extract is a salon of excellence and takes pride in the quality of products and services provided.

How can I pay for my treatments?

Payments can be made by cash or via EFTPOS Visa, Mastercard, American Express or AfterPay

For bookings made over the phone you will be sent an invoice to your email which has a link for you to make your non- refundable booking deposit payment. If your booking deposit is not paid, your appointment is not confirmed.

Bookings made online are pencilled in until we have checked over and confirm the booking, you will be notified once we have confirmed it. Payment is also taken online at the time of booking through a safe payment gateway.

Booking deposits are non-refundable and can be used towards other services if there is a change of mind.

Covid Policy

Open to fully vaccinated and medically exempt customers.  The following government regulations apply:
  • Under current COVID-19 VIC Government restrictions and Workplace Health and Safety requirements, access to our salon is limited to persons who are fully vaccinated or have a valid proof of exemption.
  • Proof of your Vaccination certificate or exemption status along with photo ID is required on entry.
  • Masks must be worn in salon but can be removed for treatments if required.
Please note that if you are unable to prove your vaccination or exemption status, entry to the salon cannot be permitted and your appointment will need to be cancelled. This may incur a cancellation fee as per The Beauty Extract cancellation policy on our website.  Attending any appointment at The Beauty Extract you understand and confirm the following:  I understand that: 
  1. Physical distancing of 1.5 metres may not be possible when in the salon receiving services.
  2. I must sanitise my hands before entering the salon 
  3. I must make all attempts to cover my mouth and nose in the event of coughing and/or sneezing and then immediately sterilize my hands 
  4. I will minimise the touching of common surfaces/areas
  5. I may be unable to proceed with services if they are deemed unsafe to myself or a staff member
  6. I understand the staff will do everything possible to minimise the spread of COVID-19, but will not hold them responsible should I contract COVID-19
I confirm that:
  1. I am currently not positive for COVID-19 
  2. I am not waiting for the results of a laboratory test for COVID-19
  3. I have not returned from interstate whether by car, air, sea, bus or train in the past 14 days 
  4. I have not been identified as a contact of someone who has tested positive for COVID-19 or been asked to self-isolate by any government agency 
  5. I am not in high risk category for increased illness or death from COVID-19, including: diabetes, cardiovascular disease, hypertension, lung disease including moderate to severe asthma, being immunocompromised, having active malignancy or over the age of 65
  6. I am not presenting with any of the following symptoms of COVID-19:
  • Fever, chills or body aches
  • Cough 
  • Sore throat 
  • Shortness of breath/ difficulty breathing 
  • Flu-like symptoms 
  • Runny nose
  • Loss of smell or taste
I will immediately notify the salon if I contract the virus within two weeks following my visit.   

Privacy Policy

The Beauty Extract is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au 
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, phone and facsimile numbers. This Personal Information is obtained in many ways including interviews, correspondence, by phone, by email, via our website www.thebeautyextract.com.au, from social media, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties. We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing. When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent, or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years. Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. The Beauty Extract will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information, we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you. Policy Updates
This Policy may change from time to time and is available on our website. Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy, please contact us.
thebeautyextract@gmail.com
9119 5678