At The Beauty Extract, our focus is on delivering results-driven treatments in a professional, supportive environment.
To ensure consistency, safety, and the highest standard of care, the following policies outline how we operate as a clinic and support both your experience and our team.
We appreciate your understanding and look forward to seeing you in clinic.
There is limited parking available surrounding the salon. We recommend allowing extra time prior to your appointment to find a suitable park and checking all signage for time restrictions.
Please note that parking can be more limited during school drop-off and pick-up times (approximately 9:00am and 3:15pm–3:45pm) due to nearby Vermont Primary School. We recommend allowing extra time during these periods.
If you arrive early, you are welcome to relax in our reception or courtyard area.
As each treatment is tailored to the individual, appointment timings may occasionally run slightly over to ensure a thorough, unrushed experience.
We are easily accessible via public transport:
Our SMS reminders and correspondence are sent via an automated system.
Please note:
A non-refundable booking deposit is required to secure all appointments.
Deposit amounts are as follows:
Your deposit secures your appointment time.
Deposits are non-refundable but are transferable with adequate notice in line with our cancellation policy.
Appointments are only confirmed once your booking deposit has been received.
If your deposit is not received, your appointment may be declined.
We accept cash, EFTPOS, Visa, Mastercard, American Express, and AfterPay.
We kindly require:
Changes made within this timeframe will result in forfeiture of your booking deposit.
Cancellations within 4 hours or failure to attend your appointment may result in the full treatment cost being charged.
If you are running late, please notify us as soon as possible.
A 15-minute grace period applies; however, your treatment may need to be adjusted to fit within the remaining time.
Arrivals beyond this may require rescheduling, and applicable fees may apply.
If you wish to change your booked service, we ask that you notify us as early as possible.
Changes made within:
may result in the original treatment cost being charged, as time has been specifically reserved for your appointment.
Some treatments require a consultation prior to booking to assess suitability and create a personalised treatment plan.
Results vary from person to person and are influenced by factors such as skin condition, lifestyle, consistency, and home care.
While we provide expert recommendations and results-driven treatments, specific outcomes cannot be guaranteed.
Please inform us prior to your appointment if there have been any changes to your medical history, medications, allergies, or skin condition.
This ensures your treatment is both safe and appropriate.
Following your prescribed aftercare is essential to achieving optimal results.
We are not responsible for outcomes where aftercare advice has not been followed.
If you are feeling unwell, we kindly ask that you reschedule your appointment, providing as much notice as possible.
Due to the nature of our treatments, results can vary.
If you have any concerns, please contact us within 7 days of your appointment so we can provide support.
Refunds for services are not typically provided and will only be considered in cases of significant adverse reaction, at management discretion. Supporting documentation may be required.
Proof of purchase is required for all returns.
Gift vouchers are non-refundable and cannot be exchanged for cash. Any remaining balance can be used toward future treatments or products.
A $3 Sustainable Salons fee is applied to all services over $50.
This contribution supports our partnership with Sustainable Salons by:
At The Beauty Extract, we are committed to protecting your privacy and handling your personal information with care and transparency.
We collect personal information to provide services, manage bookings, and communicate with you. This may include your name, contact details, and relevant health information required for treatment.
Your information will be stored securely and, where necessary, shared with trusted third-party providers (such as booking and payment systems) who are required to handle your data in accordance with privacy regulations.
We may also use your information to send appointment reminders, updates, and occasional marketing communications. You can opt out at any time.
When visiting our website, non-personal data may be collected (such as browser type or pages visited) to help improve your experience.
Your personal information is stored securely and will not be disclosed without your consent unless required by law. You may request access to or correction of your information at any time by contacting us.
If you have any questions, our team is always here to help.
📞 9119 5678
📧 thebeautyextract@gmail.com